Show All Answers

1. What are the Police Department's hours of operation?

The Police Department is open 24 hours a day, 7 days a week. The Police Department lobby is located at the back of City Hall at 415 Elm Grove Lane, Hazelwood, MO 63042. There is visitor parking near the lobby entrance.

2. What situations should I call 911 for?

Any situation currently happening where there is danger to life, limb or property. This includes issues needing an ambulance, issues blocking roadways, or issues involving use of weapons.

The non-emergency line should be used for requests for police service that are not urgent, questions about services or previous reports made, delayed reports, and questions about prisoners, bonds or towed vehicles.

3. How do I find out of the gates on Aubuchon Road are closed?

The gates are generally closed by the Hazelwood Police Department, but the roadway is maintained by St. Louis County. Closure alerts are put out on Nixle.com and the Hazelwood Police Department Facebook page.When the area is no longer flooded, St. Louis County will clear the roadway of debris and reopen the road. Alerts of the roadway reopening are also sent out through Nixle and the Police Department’s Facebook page.

4. Where can I get a tow release?

Tow releases can be obtained from the police lobby at the rear entrance of City Hall. The owner of the vehicle needing the release must provide their legally issued photo ID and proof of ownership of the vehicle. Proof of ownership can be any ONE of the following: Valid insurance that includes coverage for the current date, the owner’s name and the vehicle VIN number; valid registration for the vehicle in the owner’s name; or the vehicle title with the owner’s name on the front.

5. Can officers help if I lock my keys in my vehicle?

Our Police Offers do not carry the tools for vehicle lock outs. Officers will respond if a child or an animal is locked in a vehicle or if a vehicle is running inside a building. For these situations, dispatch will contact the Fire Department to assist in gaining entry to the vehicle.

6. Why does dispatch ask so many questions instead of just sending me help?

Dispatchers are tasked with keeping everyone involved in the situation safe. Because of this, they need to gather as much information as possible to determine what type of response and assistance is needed. Please know that these questions are not delaying response time. In an emergency situation, while these questions are still being asked, a second dispatcher is relaying the updated information to the officers as it is provided. The information you provide goes a long way in keeping both officers and citizens safe during these situations, as well as potentially preventing a suspect from being able to flee the scene.

7. Who should I contact about a derelict vehicle on my street?

Please call (314) 838-5000 ext. 1 to report vehicles on the street. For vehicles on private property, contact Code Enforcement at (314) 513-5032.

8. How do I obtain an accident report or a police report?

Accident and police reports may be obtained, for a fee, from the Police Records office at City Hall, Monday through Friday, 8:00 AM - 4:30 PM.

9. How many dogs or cats can I have?

A maximum of two (2) dogs and one (1) cat, or two (cats) and one (1) dog, are allowed on any individual property.