Dispatchers are tasked with keeping everyone involved in the situation safe. Because of this, they need to gather as much information as possible to determine what type of response and assistance is needed. Please know that these questions are not delaying response time. In an emergency situation, while these questions are still being asked, a second dispatcher is relaying the updated information to the officers as it is provided. The information you provide goes a long way in keeping both officers and citizens safe during these situations, as well as potentially preventing a suspect from being able to flee the scene.