Frequently Asked Questions

Monday through Friday, 8:00 AM - 4:30 PM.

The Hazelwood Community Center is located at 1186 Teson Road. Civic Center East is located at 8969 Dunn Road.

The Police Department is located at the back of City Hall at 415 Elm Grove Lane. The lobby is open 24/7 and there is visiting parking at the back of the building.

Fire Station #1 is located at 6100 N. Lindbergh Boulevard. Fire Station #2 is located at 6800 Howdershell Road. Fire Station #2 also serves as the administration building for the Fire Department.

Smoke alarms that are 10 years old are near the end of their service life and should be replaced. Some people think that their smoke alarm sits idle until smoke is present. But it is working every minute, constantly monitoring the air 24 hours a day. For example, an ionization smoke alarm goes through 3.5 million monitoring cycles in 10 years. In a photoelectric smoke alarm, a light operates 24 hours a day to check for smoke particles in the air.

Just like any electrical appliance, the components of smoke alarms wear out over time. When a smoke alarm reaches 10 years of use, the potential of failing to detect a fire increases substantially. Replacing them after 10 years reduces the likelihood of failure.

Yes. Both the hard-wired and battery-operated alarms are equally affected by age.

Yes. All building permits are applied for through the Department of Public Works at City Hall.

Yes. The Fire Department does grant permits for a controlled fire on the ground in the designated area with the following provisions:

• Adequate extinguishing material and equipment is available on site.
• The fire cannot be used to dispose of food or rubbish waste.
• The fire must be completely extinguished at the end of the event.
• The fire must be kept to an approximate size of no more than 3 feet in diameter and 2 feet high.
• The fire must be supervised by an adult at all times.
• The ground for 15 feet around the fire is cleared of leaves, straw, debris and other combustibles.
• If smoke, ash or particulate matter from any recreational fire remains visible beyond the property line of origin, or found on surfaces beyond the property line of origin, it shall be a violation of Missouri Air Pollution ‘Control Rule 10 CSR 10 - 6.170 “Restriction of Particulate matter to the Ambient air beyond the premises of Origin.” Such an occurrence can result in the issuance of a Notice of Violation from St. Louis County Department of Health to the violator. Any violation of the Missouri Air Pollution Control Rules can result in a fine from the State of Missouri
• If there is a change in date, notify this office immediately.
• Painted, creosoted, wolmanized or otherwise treated wood cannot be used to fuel the fire.
• The site is more than 15 feet from any structure.

A permit letter is issued from the Deputy Fire Marshal’s office. Request must be made in writing. Copies of permit letter are sent to the police department for their information.

The City of Hazelwood has a wheelchair lift equipped mini-bus to provide free transportation service to qualifying residents. The qualifications are as follows:

• Complete and sign an application (PDF) (The City of Hazelwood may require verification of any of the information provided on the application)
• Disabled persons of any age are eligible for the program
• Must be a Hazelwood resident, 55 years of age or older
• Must provide their own equipment, i.e. canes, walkers, etc.

Applicant must not have any condition that requires special medical attention which might adversely affect the health of other riders in the vehicle.

The bus service will transport riders to surrounding businesses including grocery stores, banks, and hair salons. The boundaries for service outside of Hazelwood are:

• Howdershell to Mullanphy and Shackleford
• Intersection of 270 and West Florissant
• Lindbergh to New Halls Ferry

The bus will also transport riders to medical appointments in Hazelwood, to Christian Northeast, Christian Northwest and DePaul Hospitals.

The days of operations are Monday, Tuesday, Thursday and Friday, 8:30 am to 3 pm.

Special trips are scheduled for Wednesdays.

Crisis Response Team (CRT) training, developed in Memphis TN, provides a model of specialized law enforcement expertise. Volunteer officers, based in the general patrol division, work in cooperation with the mental health system, consumers, and families. Trained CRT Police officers carry on the normal duties of law enforcement, but switch to a specialist role when a potential mental health-related crisis is identified within the City of Hazelwood.

CRT focuses on de-escalation strategies and redirecting the individual from the criminal justice system to the mental health care system. In turn, the mental health care system assumes custody of the individual and provides directed and non-restrictive accessibility to a full range of health care and social service options.

Selected/volunteer police officers take part in a 5-day, 40-hour training program. The program includes mental health and substance abuse experts, legal experts, consumer/family advocates, and experienced Crisis Response Team (CRT) officers. Once trained CRT officers are in place, high-risk crisis calls are directed to an on-duty CRT officer.

The CRT officer leads a police-based crisis intervention of generalist officers. The CRT officer, employing a de-escalation intervention strategy, may access BHR crisis services, or transport the individual to a partnered hospital emergency room. The mental health system assumes custody and provides a police-friendly efficient turnaround time for the officer to return to normal patrol duties.

Training is more than a one-shot deal. Several times a year, officers meet for debriefing meetings and in-service trainings to problem solve tactical issues, discuss different experiences and scenarios they have encountered, and participate in advanced training. This allows officers a chance to reinforce and sharpen their skills, address new problems, and build cohesiveness.

Police are often the first to be called for a crisis situation involving persons with a mental illness. These crisis situations can and have an involved officer and citizen injuries or deaths in the St. Louis area. Crisis Response Team (CRT) training significantly decreases injuries, death, and community dissent. In turn, persons with a mental illness are diverted to the mental health system and treatment rather than to jail or to return to the streets.

Citizens become more confident in reporting crisis situations and police officers are better prepared to respond safely to those situations. Crisis intervention shifts from lose-lose to win-win.

• Decreases arrest rates
• Decreases police liability and litigation
• Empowers officers to divert person(s) with a mental illness to treatment
• Establishes responsibility and accountability
• Extends officers' skills
• Increases cooperation between criminal justice and mental health systems
• Increases officer/citizen safety
• Increases officer/community confidence
• Increases on-scene expertise
• Increases professionalism
• Reduces recidivism
• Reduces the time officers spend at hospital emergency departments

The Community Camera Program allows residents and business owners to register locations and capabilities of their security camera systems with the Hazelwood Police Department. Using this information, when a crime occurs, the Hazelwood Police Department will know the locations of nearby video cameras and be able to collect video evidence and follow up on leads.

Because they are caught in the act of committing the crime, video surveillance is one of the best methods to catch suspects and convict them. As crimes occur nearby, many residents and business owners are unaware that their camera systems may have captured information that could help solve a crime. Likewise, police are not always aware of who may have potentially vital video evidence.

By registering your camera, officers can quickly identify nearby cameras that may have captured criminal activity. After registering your camera, you will only be contacted by the Hazelwood Police Department if there is a criminal incident in the vicinity of your security camera and police personnel believe viewing your video footage will assist in the investigation.

Smoke alarms that are 10 years old are near the end of their service life and should be replaced. Some people think that their smoke alarm sits idle until smoke is present. But it is working every minute, constantly monitoring the air 24 hours a day. For example, an ionization smoke alarm goes through 3.5 million monitoring cycles in 10 years. In a photoelectric smoke alarm, a light operates 24 hours a day to check for smoke particles in the air.

Just like any electrical appliance, the components of smoke alarms wear out over time. When a smoke alarm reaches 10 years of use, the potential of failing to detect a fire increases substantially. Replacing them after 10 years reduces the likelihood of failure.

Yes. The Fire Department does grant permits for a controlled fire on the ground in the designated area with the following provisions:

• Adequate extinguishing material and equipment is available on site.
• The fire cannot be used to dispose of food or rubbish waste.
• The fire must be completely extinguished at the end of the event.
• The fire must be kept to an approximate size of no more than 3 feet in diameter and 2 feet high.
• The fire must be supervised by an adult at all times.
• The ground for 15 feet around the fire is cleared of leaves, straw, debris and other combustibles.
• If smoke, ash or particulate matter from any recreational fire remains visible beyond the property line of origin, or found on surfaces beyond the property line of origin, it shall be a violation of Missouri Air Pollution ‘Control Rule 10 CSR 10 - 6.170 “Restriction of Particulate matter to the Ambient air beyond the premises of Origin.” Such an occurrence can result in the issuance of a Notice of Violation from St. Louis County Department of Health to the violator. Any violation of the Missouri Air Pollution Control Rules can result in a fine from the State of Missouri
• If there is a change in date, notify this office immediately.
• Painted, creosoted, wolmanized or otherwise treated wood cannot be used to fuel the fire.
• The site is more than 15 feet from any structure.

A permit letter is issued from the Deputy Fire Marshal’s office. Request must be made in writing. Copies of permit letter are sent to the police department for their information.

In an emergency, call 911 immediately.

Emergencies need to be reported to 911.  Trained dispatchers have the tools to dispatch the CLOSET and most appropriate resources along with helping identify where the emergency is located.   Remember firefighters are not always in the fire station, so they may not be able to answer the phones.

An emergency is any situation that requires immediate assistance from the fire department, ambulance or police. Examples include:

- A fire
- A crime, especially if in progress
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the dispatcher determine whether you need emergency help.  Please remember, you are not alone and there is a trained and certified individual who will help you through the process.

When you call 911, be prepared to answer the dispatcher’s questions, which may include:

- The location of the emergency, including the street address
- The phone number you are calling from
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the dispatcher’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the dispatcher gives you. Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR.

Finally, do not hang up until the call-taker instructs you to.

Yes, a Home Occupation License is required for all home businesses. Contact the Finance Department at City Hall at (314) 513-5042 for more information.

Residents can obtain a form for a pet tag from the Finance Department in City Hall. Residents must provide a copy of current rabies vaccination.

The Police Department is open 24 hours a day, 7 days a week. The Police Department lobby is located at the back of City Hall at 415 Elm Grove Lane, Hazelwood, MO 63042. There is visitor parking near the lobby entrance.

Any situation currently happening where there is danger to life, limb or property. This includes issues needing an ambulance, issues blocking roadways, or issues involving use of weapons.

The non-emergency line should be used for requests for police service that are not urgent, questions about services or previous reports made, delayed reports, and questions about prisoners, bonds or towed vehicles.

The gates are generally closed by the Hazelwood Police Department, but the roadway is maintained by St. Louis County. Closure alerts are put out on Nixle.com and the Hazelwood Police Department Facebook page.When the area is no longer flooded, St. Louis County will clear the roadway of debris and reopen the road. Alerts of the roadway reopening are also sent out through Nixle and the Police Department’s Facebook page.

Tow releases can be obtained from the police lobby at the rear entrance of City Hall. The owner of the vehicle needing the release must provide their legally issued photo ID and proof of ownership of the vehicle. Proof of ownership can be any ONE of the following: Valid insurance that includes coverage for the current date, the owner’s name and the vehicle VIN number; valid registration for the vehicle in the owner’s name; or the vehicle title with the owner’s name on the front.

Our Police Offers do not carry the tools for vehicle lock outs. Officers will respond if a child or an animal is locked in a vehicle or if a vehicle is running inside a building. For these situations, dispatch will contact the Fire Department to assist in gaining entry to the vehicle.

Dispatchers are tasked with keeping everyone involved in the situation safe. Because of this, they need to gather as much information as possible to determine what type of response and assistance is needed. Please know that these questions are not delaying response time. In an emergency situation, while these questions are still being asked, a second dispatcher is relaying the updated information to the officers as it is provided. The information you provide goes a long way in keeping both officers and citizens safe during these situations, as well as potentially preventing a suspect from being able to flee the scene.

Please call (314) 838-5000 ext. 1 to report vehicles on the street. For vehicles on private property, contact Code Enforcement at (314) 513-5032.

Accident and police reports may be obtained, for a fee, from the Police Records office at City Hall, Monday through Friday, 8:00 AM - 4:30 PM.

A maximum of two (2) dogs and one (1) cat, or two (cats) and one (1) dog, are allowed on any individual property.

You may pay ticket fines at the Municipal Courts Division at City Hall, Monday through Friday, 8:00 AM - 4:30 PM, and 8:00 AM - 4:00 PM on scheduled Court days.

Resident cards can be process at the Community Center (1186 Teson Road) or Civic Center East (8969 Dunn Road). Residents must show photo identification and current proof of residency within the last 30 days.

Residents can obtain occupancy inspections and permits from the Public Works Department at City Hall, Monday through Friday, 8:00 AM - 4:30 PM. For more information, call (314) 513-5032.

For building permit information, please contact the Public Works Department at City Hall at (314) 513-5033.

Permits for interior work are valid for one (1) year. Permits for exterior work are valid for six (6) months.

Occupancy inspections are valid for 90 days.

Section 410.280 of the City Code prohibits planting trees within the street right of way, within 5 feet of the edge of any sidewalk, within 25 feet of any street light, within 10 feet of any storm drainage inlet or utility manhole, within 5 feet of the edge of any utility easement or within the sight distance triangle.

The City will only pick up limbs if a Storm Declaration is issued. More information on the City’s Storm Declaration Policy can be found here.

No. Property owners are responsible for maintaining that portion of their property. Additionally, Section 410.280 of the City Code prohibits trees in the right of way.

Section 210.080 of the City Code states that no person shall keep, board, or otherwise have on their property more than two (2) cats or two (2) dogs over the age of four (4) months. No combination of dogs and cats shall exceed three (3) in a residence; two (2) dogs and one (1) cat, or two (2) cats and one (1) dog.